Job Announcement
| Title: | Players Club Manager, Full Time |
| Closing Date: | May 13, 2024 |
| Rate of Pay: | $57,499.34 – $64,686.76 per year |
| Contact: | Human Resources, Phone: 218 878-2340 |
General Summary:
Manages and administers the Players Club department.
Primary Responsibilities:
- Assist with the implementation of the casino promotions.
- Gives oral and written instructions regarding guest services department projects and procedures.
- Maintain records and filing system. Creates department service standards and holds department employees accountable for performing established service standards.
- Supervises all Player Club staff to include the selection and retention of subordinates, approving and disapproving leave requests, evaluating performance, determining training needs, scheduling, disciplining, etc.
- Promote and coordinate programs and promotions.
- Creates and maintains a working environment that ensures the highest levels of customer service.
- Responsible for creating, monitoring and effectively managing department operating and capital budgets.
- Verifies department payroll hours and makes appropriate corrections or changes.
- Ensures that Players Club employees have all necessary information required to adequately perform assigned tasks and duties.
- Develops and maintains proper communication channels to ensure that staff are aware of, and are able to serve as ambassadors for, all casino events and functions.
- Appropriate work attire is required.
- Must attend all mandatory department trainings.
- Must attend all required Title 31 and/or SAR trainings.
- Ensures confidentiality of financial records and all records for employees, band members and/or clients.
- Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
- Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
- Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
- Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
- Maintains a clean and organized work area.
- Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
Physical Requirements:
- Normal physical requirements.
- Subject to inside and outside environmental conditions, including working in a smoking environment.
Job Requirements:
- Bachelor’s degree in Marketing, Business Administration or other closely related field and three years’ experience in marketing and promotions field in the gaming industry, or an equivalent combination of education and experience.
- Skilled in developing directives, instructions, and procedures concerning the administration of a Players Club department is required.
- Ability to relate well with the public is required.
- Ability to supervise and manage employees effectively is required.
- Ability to communicate effectively orally and in writing is required.
- Ability to work independently and establish priorities is required.
- Attention to detail and accuracy is required.
- Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
- Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
- Subject to pre-employment and annual background checks.
NATIVE AMERICAN PREFERENCE
APPLY TO:
Human Resource Department
Second Floor, Black Bear Hotel
1785 Hwy. 210, Carlton, MN 55718